Because Experience Matters Podcast
In this episode of Because Experience Matters, Jack Hanks—Executive and Shareholder with Gavnat (formerly VPA Claims)—sits down with Sean Mata, Director of External Communications at Daly & Black, to discuss the current state of public adjusting and what today’s professionals need to know.
Drawing on years of experience, Jack and Sean explore how the industry is evolving, from changing regulations and client expectations to the importance of education, communication, and building strong referral relationships. They also discuss how public adjusters, attorneys, and industry partners can work together to better serve policyholders throughout the claims process.
Known by many in the industry, Sean shares how his background as an entrepreneur, athlete, husband and father has shaped his disciplined, relationship-first approach. He explains why responsiveness, transparency, and simplifying the claims process are essential to earning trust and delivering better outcomes for both residential and large commercial property owners.
Whether you’re an experienced public adjuster, new to the industry, or simply looking to stay informed on where the profession is headed, this conversation offers valuable insight into the challenges, opportunities, and future of public adjusting.
Key Topics Discussed in this Episode:
00:50 – Balancing being a husband, father and work
05:40- How the industry effects day to day life
10:40 – Misconceptions within the industry
19:43 – Self education with clients
27:09- Bad guy vs. good guy
31:52 – The Insurance Magic Wand
Watch the podcast now!
About the Guest:
Sean Mata —
Sean Mata is Daly & Black’s Director of External Communications. Daly & Black personnel also refer to Sean as their “Relationship Specialist.”
Sean’s experience as an entrepreneur, athlete, and devoted father has taught him the value of discipline and focus. He focuses solely on managing relationships with both clients and referral partners. Sean takes great pride in managing expectations and keeping a constant open line of communication.
While Sean is not an attorney, he maintains constant availability to facilitate communication and take action. He specializes in both residential and large commercial claims. Sean brings needed change to our industry by being responsive and keeping things simple.
Connect with Sean: [@SeanMata / link].
Frequently asked questions
What is the Because Experience Matters podcast?
It’s a public-adjusting industry podcast hosted by Jack Hanks and powered by Gavnat. Each episode works through regulations, industry trends, common myths, and real-world strategies to keep public adjusters informed and sharp.
Why does continuing education matter for public adjusters?
Regulations and market conditions change constantly, and advocacy depends on staying current. Continuous learning keeps an adjuster’s knowledge — of policy, process, and practice — accurate, which is the foundation of representing a client well.
Who is the guest on Episode 1?
Sean Mata, Daly & Black. Jack and Sean draw on years of shared conversations to challenge a few misconceptions and share lessons for the field.
How often do new episodes release?
New episodes release every other week. Episode 1 drops Wednesday, July 22, 2026.
Where can I listen?
On YouTube, Apple Podcasts, Spotify, iHeart, and Podcast Addict — search “Because Experience Matters.”
